Refund policy
Returns & Refund Policy
30-Day Returns
We want you to be happy with your purchase. If you're not completely satisfied, you can return your item within 30 days of delivery for a refund or exchange.
Conditions
To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition with all tags attached
- In the original packaging
- Free from marks, odours, or signs of use
Personalised Items
Please note that personalised items (shirts with custom name and number printing) are made to order and cannot be returned or refunded unless they arrive faulty or damaged. Please double-check your spelling and number selection before ordering.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or you receive the wrong product, contact us within 14 days of delivery and we'll arrange a replacement or full refund at no cost to you. Please include a photo of the issue.
How to Return
- Email us at bobmal400@gmail.com with your order number and reason for return.
- We'll reply with return instructions and the return address.
- Once we receive and inspect your item, we'll process your refund within 5–7 business days to your original payment method.
Return Shipping
Customers are responsible for return postage costs unless the item is faulty or incorrect. We recommend using a tracked service, as we can't be responsible for items lost in transit.
Refunds
Refunds are issued to the original payment method once the return is approved. Depending on your bank, it may take a few additional days for the funds to appear.